Dubai residents are demanding real estate companies to reconsider their maintenance work teams and hire more experienced staff to handle the aftermath of exceptional circumstances, such as heavy rains. Residents have reported significant damage to their homes due to recent weather conditions and are frustrated by delays in communication and response from real estate companies. Some residents have even resorted to hiring third-party specialized companies to address the damage, albeit at higher costs.

For instance, a resident of the “Shaheer” complex in Dubai shared their experience of severe rain damaging their property and the subsequent delays in response from the development company. Real estate management companies have stated that they lack the necessary personnel to meet the demands for maintenance and repair work during such exceptional circumstances, leading to significant delays and frustration among residents.

In response, real estate development companies have committed to providing services to residents affected by recent weather conditions. They acknowledge that varying degrees of damage exist across different regions and are working hard to address the issues promptly. The ultimate goal is to prevent further disruption to residents and ensure that necessary repairs and maintenance are carried out in a timely manner.

Real estate management companies must understand that hiring professional and experienced staff can help them address maintenance issues promptly during exceptional circumstances. Additionally, they should prioritize effective communication with residents throughout the process, ensuring that any concerns or issues are addressed promptly.

Residents demand accountability from real estate management companies when it comes to maintaining their properties. With better staffing strategies, effective communication, and a commitment to addressing issues promptly, real estate management companies can improve customer satisfaction levels significantly.