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Amazon is discontinuing the use of ‘Just Walk Out’ technology in grocery stores

In an effort to enhance the shopping experience for customers, Amazon is making changes to its self-service technology at Amazon Fresh stores in the United States. The company is phasing out the “Just Walk Out” technology that enabled customers to pick up items and leave without waiting in a checkout line. Instead, Amazon will introduce the “Amazon Dash Cart” at these stores.

The new technology allows shoppers to grab an item, scan it, and place it in the cart. Customers can then skip the checkout line as payments are made automatically. Amazon spokesperson Jessica Martin stated that the company has spent time redesigning Amazon Fresh stores to offer a better shopping experience, including features such as easily finding products and deals, viewing receipts while shopping, and understanding how much money they saved.

While this change may be disappointing for some customers who enjoyed using “Just Walk Out,” it shows that Amazon is always striving to improve their customer experience. It’s worth noting that Amazon is keeping the “Just Walk Out” technology at Amazon Go stores and smaller Amazon Fresh stores in the U.K., where it first opened its cashier-less physical grocery store outside of the U.S. in London in 2021.

By Samantha Jones

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