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Amazon is discontinuing cashier-less ‘Just Walk Out’ technology at Fresh stores

Amazon has decided to discontinue its cashier-less “Just Walk Out” technology at some of its larger Amazon Fresh grocery stores, according to a report by The Information. First introduced in 2016, the technology allowed customers to enter the store, pick up items, and leave without having to go through a traditional checkout process. However, a May 2023 report revealed that the system relied on 1,000 employees in India to monitor cameras and ensure transactions were accurately recorded. Approximately 70% of purchases depended on overseas workers.

In place of this technology, Amazon will now implement “smart carts” that enable customers to scan items as they shop and skip checkout lines. Additionally, there will be more self-checkout stations available for non-Amazon members at these larger stores. This change will only be implemented in the larger Amazon Fresh stores located in around 40 U.S. locations including Oceanside, N.Y., Paramus, N.J., Broomall, Pa., and Warrington, Pa. The company plans to continue using the “Just Walk Out” technology in its smaller Amazon Go stores and select Amazon Fresh locations in the U.K.

The decision was made after an internal investigation into the system’s effectiveness and efficiency revealed that it was not providing enough value for the investment required to maintain it.

The introduction of smart carts is expected to improve customer experience by reducing wait times at checkout lines and allowing for more convenience during shopping trips.

This move marks a significant shift in Amazon’s approach to retail technology and highlights their ongoing commitment to providing innovative solutions for their customers.

Overall, this decision is likely seen as a positive step towards improving operational efficiency and enhancing customer satisfaction at their larger Amazon Fresh stores across the United States.

By Samantha Jones

As a dedicated content writer at newsaca.com, I bring a unique blend of creativity and precision to my work. With a passion for storytelling and a keen eye for detail, I strive to craft engaging and informative articles that captivate our readers. From breaking news to thought-provoking features, I am committed to delivering content that resonates with our audience and keeps them coming back for more. Join me on this exciting journey as we explore the ever-evolving world of news and information together.

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